Rich picture technique is a part of the Soft Systems Methodology (SSM) developed by Peter Checkland and Brian Wilson aimed to help analyze complex situations with multiple views on a problem. In the cases with distributed team structure, you may leverage to digital collaboration tools like Miro or Mural Rich Picture Origins This article proposes modifications of original Rich Picture, Service Ecology and Service Blueprint exercises for collaborative mapping and illustrates them on simplified healthcare facility service example. Investigate and map the service before deeper dive into experiences within. However, we still need to remain flexible with exercises for reaching our goals.Įmpathy to the users can be increased with understanding details of the surrounding environment. Google Design Sprint, IDEO Design Thinking and IBM Enterprise Design Thinking frameworks are aimed to structure divergent and convergent thinking processes. NN/g Design Thinking 101 describes the generic design approach with understand, explore and materialize stages. Experience designers, same to their colleagues from other creative fields, need tools and skills for understanding and mapping those environments.
The user experience can’t be isolated from an environment where the interaction takes place. The ability to “solve problems right” is challenged by an essential need to “solve the right problems”. Digital age realities force organizations to make a shift in approaches to their challenges.
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